Help & Support

Supported Content Types

Documents

.pdf — PDF files

.docx / .doc — Word documents

Presentations

.pptx — PowerPoint 2007+

Note: .ppt (older format) is not supported. Re-save as .pptx.

Images

.jpg / .jpeg / .png

.gif / .bmp / .webp

.heic / .heif

Webpages & Articles

Paste any URL

Best with: news articles, blog posts, research papers, long-form essays

Maximum file size: 50 MB for documents and presentations, 10 MB per image.

Technical Support

Having issues with the app? Need help with features? We're here to assist you.

support@listenjet.com

Billing Questions

Questions about your subscription, payments, or invoices? Contact our billing team.

billing@listenjet.com

What to include in your message:

  • A clear description of the issue or question
  • Your account email (if applicable)
  • Screenshots or error messages (if relevant)
  • Steps to reproduce the issue (for technical problems)

We typically respond within 24-48 hours.